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Job Description

The receptionist, in addition to other responsibilities such as receptionist, customer service, check-in, check-out (early) and control of entry and exit from the hostel, develops administrative work, such as organizing check-ins for the following days, conference customer data and need to be prepared to deal with situations where you won't have the immediate support of your supervisor or manager. Key Functional Competencies (You possess the following) - At least 1 year of experience working as a hotel receptionist or customer service role; - Solid written and verbal communication skills - Advanced English & Spanish - Ability to maintain a positive, friendly attitude even under high pressure - Excellent organizational and multitasking skills - Availability to work during the night (including weekends) - Ability to learn and manage systems Individual Competencies (You are able to) - Be Resilient - Rebounding from setbacks and adversity when facing difficult situations. - Collaborate - Building partnerships and working collaboratively with others to meet shared objectives. - Drive Results - Consistently achieving objectives, even under challenging circumstances, pushing self and others to accomplish goals - Have Courage - Stepping up to address complex issues, saying what needs to be said Experience / Education (You are/have) - A bachelor's degree in Tourism or Hotel Management is a plus; - Business Administration or a related field is preferred. - Candidates with equivalent work experience or relevant certifications will also be considered. This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need. Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future 🚀.

Job Responsibilities

- Greet all guests and assist them with check-in and check-out - Maintain a positive attitude and friendly demeanour towards guests and staff - Respond to all guest questions and requests through all our communication channels - Answer our WhatsApp and phone calls - Manage guest bookings and reservations - Keep a tidy and orderly workspace - Assist with administrative and clerical tasks as needed - Register guests collecting necessary information (like contact details and exact dates of their stay) - Make reservations in person

Job Requirements

Skills