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Job Description

The Reception Supervisor, is a dedicated and experienced professional who leads and oversees daily reception operations in a dynamic hostel environment. As well as carrying out the traditional duties of a receptionist, this leader plays a key role in the efficient management of the team and the continuous improvement of the services provided. Key Functional Competencies (You possess the following) - Ability to make effective decisions in a timely manner, taking into account guests' needs and operational objectives. - Ability to lead and motivate the reception team to achieve targets and provide excellent customer service. - Solid written and verbal communication skills. - Ability to maintain a positive, friendly attitude even under high pressure. - Ability to learn and manage systems. Individual Competencies (You are able to) - Be Resilient - Rebounding from setbacks and adversity when facing difficult situations. - Collaborate - Building partnerships and working collaboratively with others to meet shared objectives. - Drive Results - Consistently achieving objectives, even under challenging circumstances, pushing self and others to accomplish goals - Have Courage - Stepping up to address complex issues, saying what needs to be said Experience / Education (You are/have) - A bachelor's degree in Tourism or Hotel Management is a plus, Business Administration or a related field is preferred. - Candidates with equivalent work experience or relevant certifications will also be considered. - At least 1 year of experience working as a hotel receptionist or customer service role. - Advanced English & Spanish. Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future 🚀.

Job Responsibilities

- Lead the team in greeting and assisting guests during check-in and check-out, ensuring exceptional service. - Cultivate a positive service culture and friendly interactions with both guests and staff. - Oversee the response to guest enquiries and requests through various communication channels, maintaining high standards of service. - Ensure readiness to answer phone and WhatsApp calls, providing effective information and assistance. - Proactively manage guest bookings and reservations, optimising the efficiency of the process. - Monitoring availability and ensuring an equitable distribution of bookings, adjusting as necessary. - Ensure that the reception workspace is always organised and tidy to reflect a professional and welcoming environment. - Implementing effective document management practices and administrative procedures. - Supervise and support the team in administrative and clerical tasks, providing guidance when necessary.

Job Requirements

Skills