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Job Description

Are you looking to launch your career in the dynamic world of customer service? We have exciting opportunities for motivated individuals who are eager to make an impact and develop their skills in a Customer Experience role. Join our team and be part of a collaborative environment where your dedication and enthusiasm can shine.

Job Responsibilities

Customer Service Representative (CX) - Responsibilities: - Engage with customers through in-person interactions, email, and WhatsApp, providing exceptional service and support. - Skillfully resolve conflicts, ensuring customer satisfaction and maintaining positive relationships. - Issue fines and warnings as necessary, meticulously following established procedures. - Manage notice deadlines, tracking and documenting them for efficient resolution. - Collaborate with the commercial team on abandoned contracts, ensuring seamless communication and potential recovery. - Process payments and explain contract details, delivering excellent first-point-of-contact service to new clients. - Accurately maintain and update data within systems to reflect current job statuses. - Provide support to Facilities by scheduling inspections and installations, ensuring smooth operational coordination. - Contracts, Issues, and Projections Specialist - Responsibilities: - Maintain oversight of financial discrepancies and outstanding payments, proactively addressing issues and initiating necessary actions. - Handle collections and negotiations, leveraging effective communication skills. - Issue warnings and notices for payment non-compliance, adhering to established guidelines. - Facilitate contract renewals and ensure accurate updates within systems. - Analyze and generate new contracts for job replacements, maintaining accuracy and consistency. - Collaborate with cross-functional teams to project and implement rate increases according to specified timelines. Qualifications/Skills: - Strong communication and interpersonal skills. - Detail-oriented with excellent organizational abilities. - Ability to handle conflicts and challenging situations with professionalism. - Proficiency in using systems and tools for data management. - Enthusiastic, proactive, and customer-focused attitude. - A Good level of English and Spanish will be a plus. This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need. Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future 🚀.

Job Requirements

Skills